Edward T. Burke & Associates, P.C. has been providing the private and federal sectors of business with professional collection services since 1969. ETB&A currently carries $5,000,000.00 of error and omission insurance coverage, $3,000,000.00 fidelity bond and $1,000,000.00 in general liability coverage. ETB&A is proud to state that no claims been taken against our collection bond. Here are some of the system reports that are used to ensure that all accounts are given due attention by the management and collection staff:

Acknowledgement Reports - Reflects each new batch (number of accounts and dollar volume placed) by date.

Remittance Reports - Highlights the accounting information for each payment received during the most recent period and reports on a per-account basis with summary.

Monthly Performance Reports - Reports high-level summaries and detailed client listings of placements, collections and returns.

Cancellation Reports - Monthly reports by account showing reason for return to the client and the closeout balance.

Financial Reports - Client statements, which accompanies Remittance Reports. All significant activity is reflected on a by-account basis.

Internal Control Reports - Daily transaction details, overpayment reports, postdated check registers, settlement reports and daily deposit slips are all available for client review.

THE ACCOUNT PROCESS

Once accounts are entered, the system will initiate a letter to the consumer with the required disclosures. The accounts are then distributed to the collector files and into active cycles. Accounts come into file as "New Business". Telephone activation will commence within 48 hours of receipt. Once contacted, the consumer's file is updated and the customer is made aware of the need for payment in full. Settlement attempt is offered prior to extending payment arrangements if the consumer indicates good intentions, but is unable to pay in full. All settlements must have approval from the client. Payment arrangements are only offered based on full and complete financial information and the consumer's willingness to resolve the debt. Postdated checks will be solicited where allowable by law if the consumer has an active checking account. Monthly payers are then monitored in a separate file to ensure that the agreement is adhered to. Should the consumer fail to meet the obligation, the account is referred back to the front line collector for the balance in full or to the manager for suit authorization. Collectors utilize a minimum of follow-up letters, coupled with normal collection contacts. Collectors review each account every seven days unless set for an earlier review. Management will audit and close the accounts if recovery by suit is unlikely. Spot audits and random phone monitoring are also conducted to maintain the quality of collection procedures. When an account reaches 170 days from the date of referral, management will perform a final account audit for cancellation. Accounts still maintaining a payment agreement will continue to be worked until exhausted.

THE SKIP ACCOUNT PROCESS

The difference between a mediocre and outstanding liquidation rates in collecting money can be attributed to the firm's skip-tracing abilities. The extensive relationships our staff has developed with professional banking entities combined with technical tools available to us, helps expedite this often-neglected aspect of the collection procedure. Our staff utilizes the Internet to apply most recent sources of information on the location of debtors. All accounts are processed with some or all of the following skip tracing tools and procedures:

Directory Assistance

Multiples : Public Data Name Search, Flat Rate Info and Accurint Information Services

Nearbys : Public Data, Flat Rate, Fast Data, and Accurint Information Services

Social Security Searches

Tax I.D. Searches

D.B.A./Corporation Investigations

Credit Bureau Reports

City/County Property Tax Searches

Bankruptcy/Judgments Searches

Department of Motor Vehicles where available

Appropriate State offices for license searches

Local, State and private offices where accessible

Collection notices in compliance with the FDCPA guidelines